JUNE PRACTICE UPDATE

We hope you and your family are still keeping safe and well at this time. It seems like some normality is returning but we all still need to be careful at this time. Confusing government slogans like “Stay Alert” perhaps don’t help! But being sensible and gradually reopening society is the ideal way.

Dental practices will be opening on June 8th but dentists were given no notice on this. There are shortages in all supply chains, and we will be receiving our necessary stocks over the next month. We will in the next few weeks contact you to rearrange to a suitable time if you already had an appointment booked. As a practice we have adhered to government guidelines as a safety measure for all.

We expect to start seeing patients from the week of the 15th or 22nd June as we want to ensure the high quality of service you have been used to. This may be later if we do not feel we have all the necessary measures in place.

Dental practices are very safe places as we have strict cross infection control measures. To reintroduce dentistry sensibly there will be changes in how we operate. For example:

1. We will try to call patients before appointments to check feeling absolutely fine, and we would ask you arrive at a few minutes before your appointment to minimise any waiting in the lounge. Please do not arrive late as you may not be seen.
2. It will be important to use the disinfecting hand station on the way in.
3. We will start to minimise paper forms and use more online methods.
4. You might see screens at reception. We have ample space and in some respects, there is very little evidence they will be of benefit but they give added comfort.
5. The washroom areas will initially be closed to keep patient flow in defined areas.
6. It could be we are instructed to do minimal dentistry initially so please bear with us.
7. You might see us wearing more personal protective equipment than normal, but we are still the same happy people behind the masks!

We still have telephone advice, between 9am to 12pm to take emergency calls and queries. If not answered, please email admin@academydental.co.uk and we will return to you as quickly as we can. This email will be checked regularly.

If your call is not answered and you have a very severe dental emergency such as extreme pain, swelling or bleeding, please call 111 for advice. Please use this only in extreme cases as NHS resources are limited at the moment. Urgent dental care centres are open but in most cases they will extract teeth rather than provide other dentistry.

Thank you for your understanding and please remember we are still here for you. We look forward to seeing you again soon.

Kind regards

Dr Ranvir Dhillon & All the Team at Academy Dental Care

Outstanding Service sets us apart